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Shipping & Delivery Guidelines

1. Order Processing and Shipping Time:

  • Orders are typically processed within 3 business days from the date of purchase.
  • Shipping times vary based on the destination and selected shipping method.
  • Customers will receive a confirmation email with tracking information once the order is dispatched.

2. Shipping Costs:

  • Standard shipping costs vary according to location of delivery.
  • Express shipping options may be available at an additional cost, depending on the location of delivery.
  • Shipping costs are calculated at checkout and will be displayed before the payment is confirmed.

3. Delivery Timeframes:

  • Domestic standard shipping typically takes 5-10 business days, depending on the location of delivery.

4. Order Tracking:

  • Customers can track their orders using the provided tracking number on our website or through the carrier’s tracking system.
  • For international orders, tracking information may be limited based on the destination country’s postal service.

5. Shipping Partners:

  • We partner with reputable shipping carriers to ensure the timely and secure delivery of your orders.
  • Common carriers include DTDC, Delhivery Couriers.

6. Delivery Address:

  • Please ensure that the delivery address provided is accurate and complete to avoid any delays or issues.
  • Customers are responsible for any additional shipping charges incurred due to incorrect or incomplete addresses.

7. Delivery Confirmation:

  • A delivery confirmation notification will be sent to the customer once the order has been successfully delivered to the specified address.

8. Shipping Restrictions:

  • Certain products may be subject to shipping restrictions based on the destination’s regulations.
  • Customers will be notified during the checkout process if any restrictions apply to their selected items.

9. Contact Information:

  • For any inquiries related to shipping or delivery, please contact us at info@monalisaarts.com.
  • Our customer support team will be happy to assist you with any questions or concerns.