1. Order Processing and Shipping Time:
- Orders are typically processed within 3 business days from the date of purchase.
- Shipping times vary based on the destination and selected shipping method.
- Customers will receive a confirmation email with tracking information once the order is dispatched.
2. Shipping Costs:
- Standard shipping costs vary according to location of delivery.
- Express shipping options may be available at an additional cost, depending on the location of delivery.
- Shipping costs are calculated at checkout and will be displayed before the payment is confirmed.
3. Delivery Timeframes:
- Domestic standard shipping typically takes 5-10 business days, depending on the location of delivery.
4. Order Tracking:
- Customers can track their orders using the provided tracking number on our website or through the carrier’s tracking system.
- For international orders, tracking information may be limited based on the destination country’s postal service.
5. Shipping Partners:
- We partner with reputable shipping carriers to ensure the timely and secure delivery of your orders.
- Common carriers include DTDC, Delhivery Couriers.
6. Delivery Address:
- Please ensure that the delivery address provided is accurate and complete to avoid any delays or issues.
- Customers are responsible for any additional shipping charges incurred due to incorrect or incomplete addresses.
7. Delivery Confirmation:
- A delivery confirmation notification will be sent to the customer once the order has been successfully delivered to the specified address.
8. Shipping Restrictions:
- Certain products may be subject to shipping restrictions based on the destination’s regulations.
- Customers will be notified during the checkout process if any restrictions apply to their selected items.
9. Contact Information:
- For any inquiries related to shipping or delivery, please contact us at info@monalisaarts.com.
- Our customer support team will be happy to assist you with any questions or concerns.