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Cancellation & Refund Policy

1. Return and Exchange Period:

  • Products can be returned or exchanged within 7 days from the date of purchase.
  • Any returns or exchanges requested after this period will not be accepted.

2. Initiating a Return or Exchange:

  • To initiate a return or exchange, please contact us via email at info@monalisaarts.com
  • Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the request.

3. Return Conditions:

  • Products must be in their original condition with all tags and packaging intact.
  • We reserve the right to reject returns if the product shows signs of use, damage, or tampering.

4. Refund Processing Time:

  • Refunds will be processed within 7-10 days after the receipt and inspection of the returned item(s).
  • Please allow additional time for the refund to reflect in your account, as processing times may vary based on your payment method and financial institution.

5. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • If the original payment method is unavailable, an alternative method will be arranged with the customer.

6. Non-Refundable Items:

  • Certain items, such as personalized or customized goods, are non-refundable.

7. Shipping Costs:

  • Shipping costs associated with the original purchase are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

8. Exchange Process:

  • Exchanges will be processed promptly upon receiving the returned item(s).
  • If the requested exchange item is unavailable, we will offer alternatives or provide a refund.

9. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase.
  • After this time frame, orders are considered final and cannot be canceled.

10. Exceptions and Special Circumstances:

  • We reserve the right to make exceptions to this policy in certain circumstances.
  • Special consideration will be given to defective or damaged items.

By making a purchase, you agree to abide by the terms outlined in this Cancellation and Refund Policy. For any further clarification or assistance, please contact us at info@monalisaarts.com.