1. Return and Exchange Period:
- Products can be returned or exchanged within 7 days from the date of purchase.
- Any returns or exchanges requested after this period will not be accepted.
2. Initiating a Return or Exchange:
- To initiate a return or exchange, please contact us via email at info@monalisaarts.com
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the request.
3. Return Conditions:
- Products must be in their original condition with all tags and packaging intact.
- We reserve the right to reject returns if the product shows signs of use, damage, or tampering.
4. Refund Processing Time:
- Refunds will be processed within 7-10 days after the receipt and inspection of the returned item(s).
- Please allow additional time for the refund to reflect in your account, as processing times may vary based on your payment method and financial institution.
5. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- If the original payment method is unavailable, an alternative method will be arranged with the customer.
6. Non-Refundable Items:
- Certain items, such as personalized or customized goods, are non-refundable.
7. Shipping Costs:
- Shipping costs associated with the original purchase are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
8. Exchange Process:
- Exchanges will be processed promptly upon receiving the returned item(s).
- If the requested exchange item is unavailable, we will offer alternatives or provide a refund.
9. Cancellation Policy:
- Orders can be canceled within 24 hours of purchase.
- After this time frame, orders are considered final and cannot be canceled.
10. Exceptions and Special Circumstances:
- We reserve the right to make exceptions to this policy in certain circumstances.
- Special consideration will be given to defective or damaged items.
By making a purchase, you agree to abide by the terms outlined in this Cancellation and Refund Policy. For any further clarification or assistance, please contact us at info@monalisaarts.com.